Support Services Knowledge Base

How do I get an unofficial or official transcript?

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Will I keep access to Microsoft365?

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You will continue to have access as long as you have a (dot)edu email account. 

More information can be found on the Office 365 web page.

How long will I keep the Spotify, Hulu or SHOWTIME discount?

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What happens to my access to software when I graduate?

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Access to software will be removed after graduation. There may an instance where some retain access after graduation but this is brief and access will be removed later in the summer. Please do not expect continued access to software.

Do I keep my UArts Google Account?

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Unlimited ongoing access to the Google suite will be provided as long as Google continues to provide that to us for free. We will alert all alumni using Google via their Google email address of any changes down the road. 

We highly advise all graduating students to save or move important files off the University drive to a personal storage solution. Any important emails should be saved or forwarded to a personal account.

Will I still have access to Autodesk Maya?

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The University does not provide access to Maya. Autodesk controls the access. Students get free one-year educational access to Autodesk products and services, renewable as long as you remain eligible. Students will need to provide proof to Autodesk that they are currently enrolled.

AVID Software License Transfer

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While enrolled at the University of the Arts, students are granted free access to the AVID programs ProTools and Sibelius.  Once they have graduated, they must provide their own versions, whether as one-time purchases, or subscriptions.

How do I switch from the University License of Ableton to my personal copy?

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When installing software from the University, additional changes are made to the application to work with the University License server. When you graduate these changes may prevent you from using your own copy of Ableton. This guide will walk you through the steps to remove the University license and allow you to use your personal license.

How do I uninstall Self Service?

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Self Service is a program UArts uses to distribute school licensed software. As a graduate, you no longer have access to use school licensed software or Self Service. Here are instructions on how to uninstall Self Service and the profiles installed on your computer when you first downloaded Self Service.

What is the proper way to update macOS?

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There are two different updates that macOS provides. One is operating system upgrades and the other is operating system updates. To ensure that university applications work,  please do not upgrade to the latest macOS  version 11 named Big Sur. OTIS will notify when it all testing is done to ensure University provided software works with the new macOS.

System updates are recommended to ensure proper operation of your computer and University software. This will not upgrade your current macOS.

This guide will walk you through on updating your macOS.