Support Services Knowledge Base

How do I connect to the Wireless Network with my Macbook?

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The Uarts SSID is for everyday academic use and to gain access to internal resources and the Internet. This is only located in the Academic buildings (Terra, Hall Anderson Hall and The Gershman Y) and Offices (Hamilton Hall).

How to connect to the UArts network with a Windows PC?.

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The password for this network is 320broad

How to log Into Adobe on campus machines

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As of Fall 2019, Adobe has changed the way it distributes their licenses to the University of the Arts. Students, faculty and staff will need to use their Adobe login credentials in order to launch and use any applications within the Adobe Suite.

Adjusting sound output on classroom iMacs

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If the audio cables are plugged in and no sound or sound is coming from the projector instead of the class speakers, this means the sound output may be set to the wrong source. Since recent changes in macOS sound output may be default to other sources beside the speakers.

Accessing and using Web Helpdesk Ticket System

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Whether you initiate a request for help by calling, emailing or visiting the Help Desk, or by creating a help request in the Web Help Desk ticketing system, a ticket will be created. This allows you and the tech, or techs, working on your request to communicate about it and helps ensure that the request does not get lost or forgotten

Where do I redeem my free copy of Microsoft Office?

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How do I sign up for Emergency Alerts?

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The emergency alert system is designed to let you know if there has been any kind of emergency on campus and whether the school will be open or closed in situations of extreme weather. The emergency alert system is used only for this kind of critical information. By default you will get these alerts in your UArts email. You have the option to ‘opt in’ to receive text alerts on your phone.