Support Services Knowledge Base

What kind of devices are supported on the network?

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The UArts network is an enterprise level network. Normal consumer devices will not be able to connect to the network. Network Services has made some adjustments that that allow certain consumer devices on to the network. The follow devices are allowed on the network. Please note that your millage may vary on success and connection strength. There may be some restrictions on access as well.

We highly suggest and encourage the use of an ethernet cable for all devices if available.

What is "dormlife"?

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The wireless network, "dormlife", allows students in the resident halls to connect their other wifi devices. These devices are game consoles, streaming devices, smart tv, and wireless printers. Since our network is set up as an enterprise network, some consumer level devices may not work on our network. To connect these devices, students must register their MAC/Physical network address in order for the device to work on "dormlife".

How do I connect to the Uarts wifi with my Android or Chromebook device?

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Where do I get University software and how do I install Self Service for my Apple Computers?

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Please follow directions completely.
This process may take sometime. The time to install Self Service and applications from Self Service will vary depending on network status and computer hardware. Please be patient and make sure you have a solid connection to the network. If the device is a Macbook, please make sure it is plugged into a power source. An ethernet connection is highly preferred over WiFi.

Where to go to get assistance

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List of campus services.