How do I change or reset my password?

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Password changes can be done through the login page of the portal. The instructions below will walk you through the process.

What is the proper way to update macOS?

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There are two different updates that macOS provides. One is operating system upgrades and the other is operating system updates. To ensure that university applications work,  please do not upgrade to the latest macOS  version 11 named Big Sur. OTIS will notify when it all testing is done to ensure University provided software works with the new macOS.

System updates are recommended to ensure proper operation of your computer and University software. This will not upgrade your current macOS.

This guide will walk you through on updating your macOS.

Ableton Playback Issue on Windows 10 64-bit

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Suspicious Email Policy

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How do I switch from the University License of Ableton to my personal copy?

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When installing software from the University, additional changes are made to the application to work with the University License server. When you graduate these changes may prevent you from using your own copy of Ableton. This guide will walk you through the steps to remove the University license and allow you to use your personal license.

macOS 11 "Big Sur" and M1 Compatibility

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List of applications that are confirmed to be able to launch under macOS 11 "Big Sur" and on the new Apple Silicon M1 chip as of March 2021.

Where do I get University software and how do I install Self Service for my Apple Computers?

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Please follow directions completely.
This process may take sometime. The time to install Self Service and applications from Self Service will vary depending on network status and computer hardware. Please be patient and make sure you have a solid connection to the network. If the device is a Macbook, please make sure it is plugged into a power source. An ethernet connection is highly preferred over WiFi.