Recent updates
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How do I find my MAC/Physical Network Address?
Updated onArticleMAC/Physical Network Address can be found either in the device network settings or information menu. Sometimes they maybe printed on the device itself. Below are popular devices and how to find their MAC/Physical Network Address. If your device is not present, you will need to search online or contact the manufacture on where this information can be found.
Welcome to the Support Page Network Dormlife and Other Network Devices
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My WiFi is not working.
Updated onArticleIf you are having connectivity issues, and have previously had not experienced issues please try the following.
Welcome to the Support Page Network General Network
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How do I map a network drive on MacOS?
Updated onArticleThe following are steps to add a network drive.
Welcome to the Support Page Off Campus Access Network Drives (Must use VPN)
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How to Map a Network Drive (Windows 7)
Updated onArticleThe following are steps to add a network drive.
Welcome to the Support Page Off Campus Access Network Drives (Must use VPN)
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I am getting a "Connection Error - Failed to setup Virtual adapter. (Error:1205)" Message when signing into the VPN
Updated onArticleSome people may encounter and error when signing into the VPN. An error "Connection Error - Failed to setup Virtual adapter. (Error:1205)" will show up. This is due to the limited buffer space for the machine. The following instructions will help correct this issue.
Welcome to the Support Page Off Campus Access VPN Clients
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How do I set call forwarding to another extension or external number?
Updated onArticleThe following steps will guide users on how to forward calls from one phone to another.
Please Note: This can only be done on your phone physically and not remotely!Welcome to the Support Page Off Campus Access Desktop Phones
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Where is Internet Explorer?
Updated onArticleCertain websites will need Internet Explorer to run properly instead of modern browsers due to their dependancies on old plugins like Flash or Silverlight. Internet Explorer is hidden in Windows 10 and the following steps will assist you on locating and launching Internet Explorer.
Welcome to the Support Page Windows PC PC Windows Help
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How to log Into Adobe on campus machines
Updated onArticleAs of Fall 2019, Adobe has changed the way it distributes their licenses to the University of the Arts. Students, faculty and staff will need to use their Adobe login credentials in order to launch and use any applications within the Adobe Suite.
Welcome to the Support Page Application and Software Adobe
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Adjusting sound output on classroom iMacs
Updated onArticleIf the audio cables are plugged in and no sound or sound is coming from the projector instead of the class speakers, this means the sound output may be set to the wrong source. Since recent changes in macOS sound output may be default to other sources beside the speakers.
Welcome to the Support Page General Information General