Support Services Knowledge Base

I get a "CAS is unavailable" when I go to the Portal, What do I do?

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Sometimes when you head to the UArts Portal, you will encounter a strange error. The page will load and you will see "CAS is unavailable". Refreshing the page or browser doesn't seem to fix it. This is caused by your browser saving a bad version of the site to help speed up load times. Often this bad version comes from an outdated link or an old bookmarked URL.

Follow the steps below for the browser you are using.

How do I remote into the RDS terminal server?

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The following will walk you through how to access RDS terminal server.

How do I use University software off campus?

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To use software obtained from the Self Service application off the UArts  network, you will need to launch the Global Protect VPN client and log in  with your UArts log in credentials. After you log into the VPN you will  then be able to use any of the university software obtained from Self  Service off campus.

How do I install Global Protect VPN?

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The following guide will walk you through installing the Global Protect VPN client. This will allow you to access on campus network resources from off campus.

OneLogin Account Setup

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OneLogin is secure a single sign on solution

How do I install Windows Applications from KACE?

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We have some software provided for the University for our Windows population. The instructions below will assist on finding and installing the application you need.