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Support Services Knowledge Base
Off Campus Access
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OTIS Remote Support (uarts.edu)
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Other Resources
General Information
New Student Technology Guide
Network
macOS
Windows PC
Application and Software
Google Apps
Alumni Information
Policy
Administrative Processes
Software Access
4 Articles
How do I use University software off campus?
How do I install Windows Applications?
Where do I get University software and how do I install Self Service for my Apple Computers?
Free Software List
Desktop Phones
2 Articles
How to access voicemail box off campus
How do I set call forwarding to another extension or external number?
VPN Clients
2 Articles
How do I install Global Protect VPN?
I am getting a "Connection Error - Failed to setup Virtual adapter. (Error:1205)" Message when signing into the VPN
Remote Desktop Access
3 Articles
How do I remote into a Windows machine?
How do I remote into a Windows machine with a macOS computer?
How do I remote into the RDS terminal server?
Network Drives (Must use VPN)
3 Articles
How to Map a Network Drive (Windows 7)
How do I map a Network Drive? (Windows 10)
How do I map a network drive on MacOS?