Support Services Knowledge Base

How do I change or reset my password?


Password changes can be done through the login page of the portal. The instructions below will walk you through the process.

1. Visit the portal at

2. Select "Reset Password".

3. Enter your UArts username.

Your full UArts email address is not your username.

Example: John Smith's username is jsmith. It would not be [email protected]

4. Answer the password reset questions to verify your identity.

This information was set when you first logged in. OTIS does not keep a record of what these answers are. If you do not recall the answers reach out to the helpdesk for a password reset.

5. Enter your new password.

Password must follow the required format below:

  • 8 Characters long
  • 1 Uppercase
  • 1 numerical number.
  • 1 of the following symbols,  ! @ # $ % ^ & * ( )

6. You have now changed or reset your password.

Please test when you are finished to verify that the new password is working.

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